Who Touched My Flow!?
A client called me out — users were overwriting each other’s contact flows, and the pipeline got blamed.
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Stop Returning Status Codes from Your Amazon Connect Lambdas
I keep seeing the same pattern in Amazon Connect implementations: Lambda functions that return HTTP-style status codes — 200 for success, 400 for validation errors, 404 for not found, 500 for unhandled exceptions.
Beautiful Branded PDFs from Markdown
Client docs shouldn’t look like a README.
Letting Go to Lead
I’ve been Director of Engineering at CXBuilder for a few months now. Time for some honest reflection.
Director of Engineering at CXBuilder
I’ve been promoted to Director of Engineering at CXBuilder!
Stop Making Callers Wait
A contact center handling 10,000 calls daily with just 8 seconds of sequential Lambda execution wastes 22+ hours of caller time every day.
Scaling Amazon Connect Health Checks
Health check APIs with 200ms to 8-second response times at 200,000+ daily call volume? That’s a recipe for disaster.
Joined CXBuilder as Senior Architect
I’ve joined CXBuilder as a Senior Architect!
Prefill a HubSpot Form in a React App
I have a React App with a HubSpot contact form. The user must be logged into submit the form so I wanted to prefill their email address. Fortunately, HubSpot Forms API provides a onFormReady callback!
Track HubSpot Form Conversion
I was working a Google AdWords campaign for Mind-Wellness.net and I wanted to track when a user submitted the contact form. I generated the static site using Hugo, and I am relying on HubSpot for the