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Having My Cake and Eating It Too, Roku Edition
Roku changed a policy that meant updating my screensaver app would mean tearing out its monetization and losing existing subscribers. I could have just left the old version running.
Amazon Connect AI Call Center Builder
There’s a workshop floating around that generates Amazon Connect contact flows and CloudFormation from a conversational UI powered by Claude Opus.
Avoid AI Writing
A colleague pointed me at a Claude Code skill that strips AI-isms out of generated text. I needed it.
Who Touched My Flow!?
A client called me out — users were overwriting each other’s contact flows, and the pipeline got blamed.
Stop Returning Status Codes from Your Amazon Connect Lambdas
I keep seeing the same pattern in Amazon Connect implementations: Lambda functions that return HTTP-style status codes — 200 for success, 400 for validation errors, 404 for not found, 500 for unhandled exceptions.
Beautiful Branded PDFs from Markdown
Client docs shouldn’t look like a README.
Letting Go to Lead
I’ve been Director of Engineering at CXBuilder for a few months now. Time for some honest reflection.
Director of Engineering at CXBuilder
I’ve been promoted to Director of Engineering at CXBuilder!
Stop Making Callers Wait
A contact center handling 10,000 calls daily with just 8 seconds of sequential Lambda execution wastes 22+ hours of caller time every day.