Amazon Connect AI Call Center Builder
There’s a workshop floating around that generates Amazon Connect contact flows and CloudFormation from a conversational UI powered by Claude Opus.
Tag: AWS
Who Touched My Flow!?
A client called me out — users were overwriting each other’s contact flows, and the pipeline got blamed.
Stop Returning Status Codes from Your Amazon Connect Lambdas
I keep seeing the same pattern in Amazon Connect implementations: Lambda functions that return HTTP-style status codes — 200 for success, 400 for validation errors, 404 for not found, 500 for unhandled exceptions.
Director of Engineering at CXBuilder
I’ve been promoted to Director of Engineering at CXBuilder!
Stop Making Callers Wait
A contact center handling 10,000 calls daily with just 8 seconds of sequential Lambda execution wastes 22+ hours of caller time every day.
Scaling Amazon Connect Health Checks
Health check APIs with 200ms to 8-second response times at 200,000+ daily call volume? That’s a recipe for disaster.
Joined CXBuilder as Senior Architect
I’ve joined CXBuilder as a Senior Architect!
AWS Chime StartBotConversation Service Limit
I am working on a Amazon Chime application that provides natural language and GenAI features to a legacy phone system. After deploying the app into a new account, I got the following error in my SMA Lambda Handler when trying to invoke the Amazon Lex bot:
How to Deploy CDK Using Lambda
I really like the declarative nature of CloudFormation - you describe an end-state, and it computes the diffs. CDK gives me even more flexibility in creating complex apps. Recently I built a CDK web a
AWS Certified AI Practitioner Certification
I am now a certified AWS AI Practitioner! This is a fairly new certification from AWS focusing on MLOps and GenAI workloads on AWS. I highly recommend these practice exams on Udemy.