Amazon Connect AI Call Center Builder
There’s a workshop floating around that generates Amazon Connect contact flows and CloudFormation from a conversational UI powered by Claude Opus.
Category: HowTo
Avoid AI Writing
A colleague pointed me at a Claude Code skill that strips AI-isms out of generated text. I needed it.
Who Touched My Flow!?
A client called me out — users were overwriting each other’s contact flows, and the pipeline got blamed.
Stop Returning Status Codes from Your Amazon Connect Lambdas
I keep seeing the same pattern in Amazon Connect implementations: Lambda functions that return HTTP-style status codes — 200 for success, 400 for validation errors, 404 for not found, 500 for unhandled exceptions.
Beautiful Branded PDFs from Markdown
Client docs shouldn’t look like a README.
Prefill a HubSpot Form in a React App
I have a React App with a HubSpot contact form. The user must be logged into submit the form so I wanted to prefill their email address. Fortunately, HubSpot Forms API provides a onFormReady callback!
Track HubSpot Form Conversion
I was working a Google AdWords campaign for Mind-Wellness.net and I wanted to track when a user submitted the contact form. I generated the static site using Hugo, and I am relying on HubSpot for the
AWS Chime StartBotConversation Service Limit
I am working on a Amazon Chime application that provides natural language and GenAI features to a legacy phone system. After deploying the app into a new account, I got the following error in my SMA Lambda Handler when trying to invoke the Amazon Lex bot:
How to Deploy CDK Using Lambda
I really like the declarative nature of CloudFormation - you describe an end-state, and it computes the diffs. CDK gives me even more flexibility in creating complex apps. Recently I built a CDK web a
CDK Construct for Athena DynamoDB Connector
The AWS Athena connector for DynamoDB enables you to query data stored in Amazon DynamoDB using Amazon Athena, which is typically used to query structured data in S3 using standard SQL. Since DynamoDB